11/Apr, I pass through one of the Touch & Go lane @ BESRAYA (Back from Mines Shopping Center toward KLCC), I hear beep sound, but it didn't allow me to go through, therefore I reverse and use another lane.
When I check my e-statement later, I noticed I was charge twice. I use the feedback option in the e-statement website, attention to: careline@touchngo.com.my, 3 weeks later, I received email reply from the careline, and told me they will conduct a joint investigation before approving the refund.
Last Friday, I received a cheque refund.
Following are the sequence of events:-
11/Apr : Incident.
16/Apr : Report to careline.
07/May : Reply my email.
21/May : Received my refund.
This happened to me before @ one of the tolls last year, and I was told to go to nearest office to report this. I didn't know I can do this online.
This incident, it took 1.5 months for the refund, a bit slow, but I'm satisfy with this, because I can do this online instead of drop by their office.
Related:-
Touch 'n Go top up
Touch 'n Go, e-statement
Touch but cannot GO!
Touch & Go Card expired
FBM KLCI - ended at intraday low, in sync with regional downtrend
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Stocks on Bursa Malaysia ended lower yesterday with the benchmark FBMKLCI
closed at its intraday low, driven by a last-minute sell-off in utility
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22 hours ago
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